Clients reviews about Prestige Refresh

We had our headboard cleaned last month and the team were polite, professional and completely honest. The headboard was cream linen and they advised that the stains may not come out as it is a difficult material to treat and the option would be to either not do it incase it didn’t work (and the call out was free of charge so if we didn’t want to go ahead there would be no fee) or try but it may be unsuccessful. We gave it a go and the results were incredible. Looks brand new again. Saved a lot of money doing this as we didn’t have to get it reupholstered. I couldn’t recommend this company enough- professional, good value for money, quick, thorough and honest. Highly recommend. Thank you. ~ Dearbhla M

We recently had our sofas, dining room chairs, and living room carpet professionally cleaned, and I couldn’t be more impressed with the results! From start to finish, the guy was super friendly, knowledgeable and efficient. They arrived on time, explained everything clearly, and worked quickly without cutting corners. The transformation is incredible, everything looks and feels fresh, clean and revived. Our carpet has a new lease on life, and the sofas and chairs look like new again. It’s clear they take real pride in their work. Highly recommended for anyone looking for top-quality service with fantastic results. We’ll definitely be using them again! ~ Benjamin M

Could not be happier with the service I received today! My flat has just undergone cladding remediation and I have a dog who loves to get mucky, and you could see all of that in my carpets and rug. Mo came and cleaned them and honestly they look brand new. Cannot believe the difference it made, I had been seriously considering throwing out my rug which would have cost me about £700 to replace, I'm so grateful I didn't. This place was recommended to me by my neighbour after I'd hired the rug doctor which made next to no difference. Price was excellent and has literally saved me hundreds of pounds. Couldn't recommend more. ~ rhiannon a

Prestige Refresh did an outstanding job cleaning the carpets in my two bedrooms! From start to finish, he was very professional, efficient, and clearly experienced. The team worked quickly but thoroughly, and the results speak for themselves—the carpets look practically brand new! Their rates were incredibly reasonable, especially considering the quality of service they delivered. The whole experience was smooth, easy, and exactly what I was hoping for. I couldn’t recommend Prestige Refresh more highly. If you’re looking for top-notch carpet cleaning at great prices, this is the business to go with! Thank you, Prestige Refresh ~ lamia a

What an amazing job! My suite looks brand new and smells fabulous. Thank you Mo for you hard work and upmost proffessionalism! Highly recomended. If there was 10 stars ☆☆☆☆☆☆☆☆☆☆ I would gladly award them to you. Lovely finishing touch sprayed with my most favourite fragrance 'Creed'. Worth every penny. Mo certainly knows his stuff very informative and extremely polite and respectful. Will definately recomend this excellent service. From getting my quote to the end product has been a breeze. Kept me updated and remimded every step of the way. No stress at all. Thank you for everything. Will 100% use your company again. ~ jeanie p

I recently had my sofa cleaned by Prestige Refresh and couldn’t be happier with the service. From start to finish, their communication was excellent – clear, professional, and responsive. Their pricing was very competitive compared to other companies I looked into, and the quality of the service was outstanding. Mo, who carried out the cleaning, was absolutely fantastic – friendly, professional, and a real pleasure to deal with. The results speak for themselves, and I would strongly recommend Prestige Refresh to anyone looking for top-quality upholstery cleaning. ~ Jordan a

I can highly recommend Prestige Refresh for carpet cleaning. I had thought that I would need to replace my carpets after having tenants spill some unusual fluids over my carpets. They were also generally very dirty. But Mo confidently assured me that he could remove the stains and return the carpets to as new and he was not wrong! The results exceeded my expectations. Mo takes great pride in his work and is also very friendly and courteous. Communication and payment were also very smooth and efficient. I will definitely be recommending to my friends. ~ Kamini M

Very impressed with the service from beginning to end. Your upholstery cleaning services were quite remarkably efficient and effective. My sofabed and Mattresses have now been returned to mint condition –they look as though I have just brought them! It was easy to book an appointment, lucky to get next day service. Mo's customer service was excellent which was a big thing for me, he was professional and friendly, and turned up on time and kept me informed of when he was due to arrive. I wouldn't think twice about recommending Prestige Refresh. Very HAPPY and will be using again very soon. ~ Henok G

I recently used Prestige Refresh after moving into a rental property, and I couldn’t be more impressed. The technician was not only friendly and professional, but also incredibly knowledgeable about how to tackle the tough stains and dog odour in my new rental house. Mo went above and beyond—while working, he even helped me with a boiler issue, which was completely unexpected and very much appreciated. Excellent service all around! I would highly recommend this company to anyone looking for reliable, thorough, and thoughtful carpet cleaning. ~ Hannah M

Prestige Refresh!!!! They outdid themselves on this one. Extremely professional - right from the very first contact. Came for a consult, made a booking and kept me updated all through about my booking. My rugs were left spotless. Took time to scrub out every tiny stain on them rugs and home left smelling nice with the after deodorant spray just so all the chemicals used would diffuse out. Keep up the good work guys. I highly recommend them. Will definitely be using this service again. Thank you. ☺️ ~ La V

Excellent service, the sofa was actually unable to be cleaned due to previous chemical use, but Mohammed was respectful and transparent with us, and on informing us of this, provided a full refund. So while the service couldn't be provided, I'm happy to provide a 5 star rating as the level of respect and transparency on show is something I tend to look for in a company. Would highly recommend this company, you know exactly what you're getting and the level of professionalism and knowledge is impressive and trustworthy ~ James B

I recently had my sofa cleaned by Prestige Refresh, and I am beyond impressed with their service! From the moment I contacted them, their customer service was outstanding. They were able to schedule an appointment quickly and at a time that was convenient for me. They took the time to explain the cleaning process and addressed all my questions with patience. Mo was very professional and friendly. The results are absolutely stunning! My sofa looks brand new, and the stubborn stains that I thought were permanent have completely vanished. The cleaning process was efficient and thorough, and I was amazed at how quickly everything dried. What truly sets Prestige Refresh apart is their attention to detail and commitment to customer satisfaction. Mo ensured I was happy with the outcome. I highly recommend Prestige Refresh to anyone in need of professional carpet and upholstery cleaning services. Their expertise, quality of work, and exceptional customer service make them an excellent choice. Thank you, Mo, for making my sofa look and feel brand new! ~ Z.S

Great communication from the beginning, even helpful enough to recommend other companies who offer similar services when I wasn't sure if they were a right fit. In the end I went with prestige and I'm glad that I did. The gentlemen who came did an amazing job at a very reasonable price and even stayed to offer suggestions on how we can handle it ourselves in future. Can't recommend enough, much more communicative and helpful than other places on the market:) ~ Mo

Initially called about a blue staining on my sofa which could not be removed as it was permanent. They didn't charge but advised on getting a new cover. Did this and then got the sofa cleaned with them and it looks phenomenal. Was worried incase the clean didn't come up to the brand new replaced cushion but I can't tell the difference, its all like new again. Will definitely use them again as they saved me getting a new sofa! And a big thanks to Mo for his advice and professionalism. ~ Cindy M

Used Prestige Refresh to clean 2 couches and a footstool. Unfortunately the stain in one couch would not come out so the charge for this was immediately removed from the bill. No argument, didn’t even ask them to but exactly what you would expect from a professional company. Mo was very friendly, very polite and very personable and was a pleasure to deal with. Would not hesitate to recommend and will definitely use again in the future. ~ Paul R

I recently had my carpets and very satisfied with the results. The team arrived on time, was friendly and professional, and explained the entire process clearly they worked efficiently and took great care with the furniture and high-traffic areas the carpets look fresh, smell great, and the difference is noticeable right away. I highly recommend this company to anyone looking for quality carpet cleaning and excellent service. ~ shahzaib m

10/10 service! Professional, reliable, great communication and great value. Highly recommend! I was able to book a next day appointment, as it was urgent (a dog had spilt salmon oil on my sofa!), and Mo was able to completely clean and de-odourise my sofa and blankets. He even cleaned the carpet which also had some old dog mess stains on it (see before and after photos). Looks brand new now! Thank you!! ~ Dilara V

Prestige Refresh were extremely professional. They came to my property to first see if they could help. I have a 100% wool carpet that has been heavily stained. After closer inspection and undertaking a sample test, it was decided that it wouldn’t be worth going ahead and cleaning the carpet. I was impressed that they took the time to test and didn’t feed me false expectations. 10/10 for customer service ! ~ Anthony H

Mo came at short notice to help with a dog urine stain on our carpet. Unfortunately I had used chemical cleaner prior to contacting him and the stain could not be removed. He was so kind and tried everything he could, he didn’t charge us for his lengthy visit and I have never been motivated to leave a review like this before but such a kind professional guy, wouldn’t hesitate to recommend him or call him for future help 👍🏼 ~ Jenny N

Have used the team at Prestige Refresh several times for commercial carpet cleaning within an office environment and they’ve been fantastic every time. Always incredibly professional, reliable and friendly, with great attention to detail. The carpets are always left smelling amazing and looking fresh/spotless. A genuinely lovely team and I wouldn’t hesitate to recommend them! ~ Charlotte R

Excellent service! Provided a thorough clean of all upholstery and the carpet, going above and beyond expectation. Very friendly and take pride in their work, making sure the entire space was cleaned. Products used were pet-safe and left the room smelling incredibly fresh! With great communication from the first enquiry till post-clean checking in to see if we were happy with the results. ~ E A

Booked in with them in an attempt to get some very stubborn marks out of a light grey sofa. Unfortunately after testing an area, they found that the marks were too worn in/made by bleach & cleaning products so they couldn’t be lifted. But they were super super helpful & didn’t charge us a penny even for the call out! Hugely appreciated it & highly recommend ~ Rhian M

Mo came by this afternoon to deep clean the bedroom carpet and mattress in my new home. I’ve been struggling with severe dust allergies, and no matter how much I vacuumed, the room still didn't feel clean. Now, the carpet is completely refreshed and smells amazing! I’m no longer dreading sleeping in there. Thanks again, Mo—I’ll definitely be booking you again. ~ El O

We just had our carpets cleaned by prestige refresh and it was an excellent service! Communication before hand was really fast and super clear. The carpets look so much better and the house now smells amazing. The man who also did the clean was amazing, super friendly and really speedy as well and explained the whole process and any after care we would need too. Would highly recommend! ~ Holly F

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